BIT Consulting

Revenue-Driven CX Transformation

CX operating models that lift NRR and cut costs.
AI-enabled. Global delivery. ROI-proven.

01 / How We Help

Strategic CX transformation for B2B SaaS scale-ups

BIT Consulting designs revenue-driving CX operating models for B2B SaaS companies scaling from $10M to $100M+ ARR.

Founded in 2021 by Bogdan Tancic, who spent 15+ years leading CX transformation at scale—including Atlassian (300 FTE, $20M+ P&L, 300k+ customers across 20+ countries) and TeleTrader/baha (fintech). Recently deployed AI co-pilots in production at enterprise scale. Currently co-founding mindPick, an AI-powered platform—proving our expertise isn't just advisory, we build with AI.

Core Services

CX Leadership & Operations

Customer Success Optimization

  • AI-powered health scoring & risk prediction
  • Onboarding & adoption acceleration
  • Expansion & upsell playbook automation
  • Customer lifecycle orchestration
  • Retention strategies & predictive QBRs

Customer Support Excellence

  • AI co-pilot & intelligent automation deployment
  • Multichannel support strategy & execution
  • Agent training & AI-assisted quality assurance
  • Dynamic SLA design & optimization
  • Self-service & automated deflection models

CX Operations & Business Transformation

  • P&L management & unit economics modeling
  • AI-driven cost-to-serve optimization
  • M&A integration & system consolidation
  • Revenue operations & predictive analytics
  • Operating model design & process automation
Strategic Advisory

Growth & Investment Services

Business Ecosystem Development

  • Strategic partnership facilitation
  • EU-Balkans market entry strategy
  • Go-to-market acceleration
  • Channel development programs

Operational Due Diligence

  • CX maturity assessment for investors
  • Scalability evaluation
  • M&A integration readiness analysis
  • Unit economics validation

Board-Level Advisory

  • Strategic guidance for scale-ups
  • European expansion strategy
  • Cross-border operations
  • Investment portfolio advisory
02 / Track Record

Measurable outcomes at scale

-30%
Cost to Serve
Reduction
+3-5%
NRR Lift
-15%
Resolution Time
300+
Team Members
Led
15+
M&A
Integrations

Trusted by companies from seed stage to global enterprise:

Atlassian (300k+ customers, 20+ countries) • ECI Software Solutions • TeleTrader/baha (fintech) • Zenjob (1.5-year fractional CXO) • Sensorfact • MAPAL • TANA • USEDGE • mindPick (co-founder) • DSBA (Board Member) • and more

Based in Amsterdam. Working globally with B2B SaaS companies in US, UK, and EU—with deep expertise in European market dynamics and regulations.

03 / Contact

Let's work together

Scaling CX operations while maintaining quality and controlling costs is one of the hardest challenges for B2B SaaS companies.

If you're a company navigating AI transformation, M&A integration, or PLG scaling, let's talk.

Email
bogdan@bit-consulting.nl
LinkedIn
linkedin.com/in/bogdantancic
Location
Amsterdam, NL